• Data Related to Improving Customer Satisfaction (CS) [PDF: 1,199KB]

LINTEC’s Research & Development Division promotes “one-stop development,” which is an approach whereby product design is performed in consideration of the establishment of the mass production process from the early development stage. The Advanced Technology Building of the Research Center is equipped with large test facilities for adhesive coating and silicone coating, and the scale of these facilities is nearly equivalent to that of mass production machinery found in a plant. By capitalizing on these facilities to conduct prototyping, formulation design and process design can be advanced simultaneously, which leads to faster development of new products and their earlier introduction into the market.

To ensure the safe and secure use of our products by customers, the LINTEC Group provides product information through our website and written documents. Information on product features, promotional items, product lineups, and others is available online.

Individual employees of the LINTEC Group, bearing firmly in mind the company motto of “Sincerity and Creativity,” work on manufacturing with an emphasis on improving customer satisfaction and product quality . We are taking on new challenges, never satisfied with the status quo, to deliver safer, more reliable products.

• Data Related to Quality Assurance [PDF: 1,199KB]

The LINTEC Group has established a quality assurance system based on ISO 9001^＊. In Japan, we have integrated the quality assurance systems of six divisions into a group-wide quality management system (QMS).
In fiscal 2022, LINTEC started further quality improvement initiatives with reinforced quality assurance and quality control and effective QMS operation under the new quality assurance system.
Under the new organization, we will enhance collaboration between business activities and quality assurance and the integration of QMS activities, with the aim of building a customer-oriented quality assurance system founded on manufacturing.

• ＊ISO 9001: The international standard for quality management systems (QMS).

The LINTEC Group considers it is important to integrate the quality management system (QMS) into business processes and implement the QMS effectively so as to maintain and improve the quality of products and services and prevent quality-related accidents.
To this end, LINTEC provides two types of education programs: basic training for understanding QMS requirements; and training for developing internal auditors. Efforts are also focused on reinforcement of the quality management system. Specifically, we run quality management training courses using the statistical problem solving techniques as a tool to deepen understanding of the concept of quality control in the manufacturing process and improve the ability to detect and analyze defects.
Going forward, we plan to offer courses catering to on-site operations.

Being aware that some of the materials it offers contain hazardous chemicals, The LINTEC Group works to ensure that such materials will never affect users, specifically by selecting appropriate raw materials in compliance with standards and guidelines based on the RoHS Directive^＊, the Industrial Safety and Health Act, and other regulations, and takes careful measures to prevent contamination during manufacturing processes.

• ＊RoHS Directive: Directive on the restriction of the use of certain hazardous substances in electrical and electronic equipment issued by the EU.